Credits that have expired or are set to expire between March 18, 2020 and March 17, 2021, will be reissued and extended for an additional 12 months. If you received a credit to Travel Bank for a flight cancelled by WestJet and have not heard from us, please fill out the request for refund. To apply a Travel Bank credit to another guest's flight: Your Travel Bank can only be accessed by using your WestJet Rewards ID. WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. Guests who are eligible for a refund to original form of payment, due to a WestJet Vacation cancelled by WestJet, will be contacted. WestJet is processing refunds to guests with flights cancelled by WestJet as a result of the COVID-19 pandemic. Please take care to keep your WestJet Rewards ID confidential. WestJet Airlines Ltd. has quietly changed its refund policy to allow some customers whose flights were cancelled due to the pandemic to recoup their cash. Upon completion, a receipt will be provided and an electronic or paper copy must be presented to WestJet for travel. WestJet does not handle the payment, guarantee transactions, offer buyer protection or seller certification for these advertisements. Same-day travel is a flight departing within 24 hours from the time of booking. Change/cancel flights online Flexible change/cancel policy . Flight bookings and Travel Bank credit purchased with a stolen card or in some other unauthorized fashion will be revoked or cancelled immediately without notice or reimbursement. Even if WestJet converted your flights to a travel bank credit you can get a refund if you are eligible. For something they would have likely had to do in that timeframe anyway. "Guests … We are currently processing refunds … To receive a credit, you need a WestJet Rewards account. We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. The clock starts again after your credit has been extended by WestJet. We have proactively reached out to guests, working from those flights cancelled in March and forward. Any fraudulent use of your Travel Bank will be investigated, however, WestJet is not liable for any unauthorized use of your WestJet Rewards ID, password, Travel Bank credits or your payment card information. Thank you for your continued trust and patience as we work through tens of thousands of requests. But if in case the departure time of the flight is within 24 hours of the time when the booking was made in that case cancellation will include the cancellation charges for per seat reservation, and the refund will be transferred to your travel bank as per the WestJet Airlines refund policy. Cancellation after 24 hours of the ticket purchase . Travel can occur after the expiry date. WestJet’s decision to offer refunds to some customers whose flights were cancelled during the COVID-19 pandemic has rocked Canada’s travel advisor community, leaving many shocked, angered and frustrated during an already-difficult time for business. Outside of 24 hours from booking, if you’ve cancelled your flight or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bank—which is linked to WestJet Rewards account. All bookings made within 24 hours (excluding same-day travel) can be cancelled for no fee. If you’ve cancelled your flight, see our change/cancel policy. See WestJet dollar FAQs. Travel Bank credits can be used to pay for WestJet flights and select fees such as kennels and seat selection, but not WestJet Vacation packages, excess baggage or change fees. **Does not apply to Travel Bank credits created since March 18, 2020 that were issued with a 24-month expiry. 1 credit = 1 CAD, USD or GBP (depending on your address) After a brief spat with Air Canada about who was the first national airline to offer refunds like this, WestJet also confirmed that people with eligible third … Travel Bank is an easy-to-use account where you accumulate and save credit from non-refundable ticket changes, cancellations or service credits. Select the desired flights, fill in the guest details for the person travelling and continue to the payment step, If there is a balance in your Travel Bank, the option to apply the credit to the travelling guest’s flight will appear as a payment option. We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. If you cancelled through the Coronavirus (COVID-19) cancellation form, it may take up to 45 days to see the credit in your account. So WestJet just did a very wise move: by being the first to announce that they are giving refunds, they get all the good press and they generate a lot of goodwill among travelers. Any remaining cost can be paid with WestJet dollars or a credit card. The browser you are using is not supported. Find links to Travel Bank credit information, standard change/cancel fees and travel terms and conditions. WestJet will contact those people it deems eligible for refunds … WestJet Boeing 787 Dreamliner WestJet now says that guests on some international flights can apply for refunds for eligible tickets cancelled due to the COVID-19 pandemic. The company revealed that they’d be giving eligible passengers their money back, starting from November 2, 2020. Travel Bank credits and refunds Learn about Travel Bank credits, which you may receive when you change or cancel a non-refundable flight. If your flight was cancelled due to a schedule change and you do not see the correct balance, please contact us. The browser you are using is not supported. It’s more like a store credit. The browser you are using is not supported. Yes! For flights cancelled by WestJet after November 14, visit Manage Trips to cancel your reservation and confirm if you are eligible for a refund to original form of payment. If your credit has expired, we’re working on it — please allow time for your balance to show in your account. Air Canada gets in refund spat with WestJet. Onex company WestJet recently announced on Twitter that it was offering full refunds to customers. Travel Bank credits and refunds. The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply.For bookings after August 4, protect your … Travel Bank credits cannot be used for WestJet Vacations packages. The … We are currently focused on refunds to flights cancelled by WestJet to honor our policies at the time of booking. At that time it state that if we preferred a refund the information would come at a later date - it's almost like WestJet knew that legally flights to the U.S. would have to be refunded but they wanted to wait if the DOT may loosen that restriction to the help the airlines. The refunds apply to U.S. and U.K. flights that were scheduled between March 1 and June 30, with a processing time of four to six weeks, according to the document. WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. We are processing these requests by flight date, prioritizing flights cancelled in March and then forward. However, I am unsure if they will be bankrupt soon Enough and I’m also not sure if traveling abroad will be seriously limited in the future. Canadian airlines are telling grounded passengers without travel insurance they won't be getting a refund for flights cancelled because of COVID-19 — only travel credits. This applies to all WestJet air- only, Group claim bookings and contracted/private fare bookings. It will take us many months to process the thousands of requests we are receiving. WestJet is offering refunds to customers with European flights cancelled due to the COVID-19 pandemic. “I am furious, to say the least,” Mike Kroeker of Winnipeg, MB-based Bonaventure Travel, told PAX, sharing his initial … WestJet | WestJet Rewards - Full Refund vs Credit to Travel Bank amid COVID crisis - Originally Posted by stoddaj1 Question for those far more experienced than I... We had a ticket booked from Halifax to West Palm Beach, Florida for March 13-22, which we canceled the week before. WestJet has said that they can only offer refund as credit. Hey you! WestJet denies refunds and holds passengers' money in "travel bank". You can use your Travel Bank credit to book new flights as soon as you see it in your account. If you booked through a Travel Agent (online or directly), third-party like Expedia or Airmiles, Corporate Travel arranger, or another airline, please contact them directly. With an account you can sign in online to view your Travel Bank balance. This form applies to guests with air only bookings. Now that's where the term eligible plays a key role - at this point of time WestJet considers eligible fares or tickets to be those that they as the airline cancelled - not those that were cancelled by the customer even if it was just a proactive measure. WestJet has publicly committed to issuing refunds to passengers for all flights that were cancelled by WestJet due to the COVID-19 pandemic, including basic economy fares and eligible flights for which passengers had already received funds in their WestJet Travel Bank (i.e., if the passenger had already agreed to the future travel credit instead of the full refund, even … It is our intention to remove barriers to travel, not create further affordability challenges for hard-pressed travellers. Air Canada took to Twitter to call out WestJet’s “misleading statement,” pointing out that Air Canada has been refunding refundable fares. To submit a request for refund for a flight cancelled by WestJet before November 14, please complete this form. No. The value of WestJet Vacation packages cancelled due to Coronavirus (COVID-19) will be returned as WestJet dollars. In an email to Narcity, a WestJet spokesperson wrote that the airline has started processing refunds to the original forms of payment for some international trips that were cancelled due to COVID-19. WestJet is not involved in any private transaction resulting from an advertisement on an online classified web site. These credits are kept in your Travel Bank until you use them to pay for new flights with WestJet, excluding WestJet Vacation packages and service fees. Given the volume of cancellations during this time, we are not providing refunds through the call centre. WestJet | WestJet Rewards - Full Refund vs Credit to Travel Bank amid COVID crisis - Has anyone had first hand experience or success in having Westjet agree to actually refunding fares as opposed to travel bank credit? Travel Bank credits from changed or cancelled flights can be used to pay for flights up to 24 months from the date your flight was cancelled. We are currently processing refunds for reservations with departures up to April 7, 2020. WestJet Travel Bank credits posted for sale on any online classified website may not be valid or may become invalid at a later date. Please wait to be contacted as we work through requests as quickly as possible. Instead of fully refunding passengers with cancelled or altered flights as a result of the COVID-19 pandemic, WestJet will be taking that money and transferring it into future travel credit in the form of a “Travel Bank,” according to the company’s website. Please see our, To use WestJet.com, you agree to the website, Legal, restrictions and terms and conditions, Flight interruptions and passenger rights, 1 credit = 1 CAD, USD or GBP (depending on your address), Apply toward the cost of a flight, with no blackout dates, 24 month expiry for credits from change/cancel, You can apply credits to one or many flights until the balance is $0. WestJet is only able to verify if a Travel Bank credit is currently available. Please see our supported browsers. If you are new to Travel Bank because of cancellations from Coronavirus (COVID-19), please know that we are responding to feedback and working on solutions to make your next flight with WestJet worth the wait. The full value of your flight has been refunded to a WestJet travel bank (for WestJet bookings) or WestJet Dollars account (for WestJet Vacations bookings), which is valid for 24 months from date of issue. Learn about COVID-19 refunds. If you cancelled with an agent in our contact centre or online in Manage Trips, you will see the balance in your account immediately. British Columbia's Supreme Court has approved a class-action lawsuit against WestJet's policy of issuing travel credits with a one-year expiry date. Choose to apply all, or a portion of your Travel Bank balance toward the cost of your flights. To use WestJet.com, you agree to the website terms of use, the privacy policy, and the use of cookies. WestJet will not be liable for the loss of funds resulting from a fraudulent transaction. Thank you for your trust and patience as this situation evolves day by day. Can I cancel my WestJet flight and get a refund? If you prefer a refund to original form of payment, we will provide information about when that can be requested at a later date. I’ve escalated it and was not able to get a refund issued to my card. WestJet Vacations and Group bookings will continue to follow the process already established and cannot be requested with this form. We'll redirect you to the home page of the country/region site you choose. If you cancelled a flight on your own and accepted the travel bank credit, you would not be eligible for the cash refund. Canada's testing requirement for entryView all travel advisories. Sign in to see your balance Create an account. Subscribe . Subscribe to Calgary for all the latest and greatest stories. Canadian Press says the policy is valid for flights to and from Canada and the UK, as well as flights to and from Canada and the U.S. A Travel Bank requires a WestJet Rewards account and ID in order to be linked to you, the Travel Bank owner. The browser you are using is not supported. "We are proactively contacting those guests with eligible flights who have already had their refund processed to Travel Bank to allow them this additional option," the WestJet … In an announcement on Wednesday, it was confirmed that WestJet refunds for cancelled flights were on the horizon. COVID 19 … Please see our supported browsers. This depends on how your cancellation was processed. We'll redirect you to the home page of the country/region site you choose. When you’re signed in your Travel Bank balance will appear with the option to apply the credit to your purchase. Change and cancellation policy Change and cancellation policies for WestJet flights and vacations. Select your flights and continue to the payment step. The money we paid was put into a travel bank and the companion vouchers were placed back into our accounts. The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue. 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