Located about 20 miles south of Cancun, in Benito Juárez, Mexico, the Royalton Riviera Cancun Resort & Spa has something to offer every type of traveler. The rooms were clean andspacious and the beds were very comfortable. Thankfully the coffee/ice cream shop on the main floor was ok. I did not find it smelly, but really didn't want to go in the water but my daughter did. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Alternatively if you are vegan/vegetarian, have allergies, or other dietary restrictions please notify the resort in advance, in addition to your waiter. We ate mainly in the main buffet which has everything one could want. My new favorite. The butler service was excellent for booking the restaurants, requesting snacks in the room after a long day in the sun and even helping with a late check out. Royalton Riviera Cancun Resort & Spa: Poor Diamond Club Butler Service - See 14,669 traveler reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & … Royalton Riviera Cancun Resort & Spa: Amazing Holiday - Butler Service excellent - See 14,361 traveler reviews, 13,560 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa … My favorite was the Japanese Restaurant - Zen, The service in all the restaurants was quick and always friendly. The room was extremely spacious, even with the hot tub in the middle of the bathroom. Hideaway At Royalton Riviera Cancun: Terrible Butler Service at Diamond Club - See 6,443 traveller reviews, 6,652 candid photos, and great deals for Puerto Morelos, Mexico, at Tripadvisor. 9. Review tags are currently only available for English language reviews. Royalton Riviera Cancun Resort & Spa: Butler Service is a Must - See 14,314 traveler reviews, 13,518 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. We were celebrating an Anniversary and the small surprises like the champagne and cake in the room, rose pedals on the bed and in a bathtub full with bubbles and rose pedals -- nice touch. The rooms were clean andspacious and the beds were very comfortable. My family just returned last night from a great 5 days. The celebrated Royalton Luxury Resorts chain is pleased to offer guests an opportunity to enhance their All-In Luxury™ vacation experience when selecting a Diamond Club® package. The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. Hideaway At Royalton Riviera Cancun: Butler Service is a must - See 6,498 traveller reviews, 6,707 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. Communication in other countries is always challenging, I always travel with a little more patience.... when you find good people who "get it" like Blancha it makes life so much better. Royalton Riviera Cancun offers guests the convenience of an on-site ATM as well as currency exchange services … Our three butlers Raul, Luis and Juan were exceptional, They catered to our every need and even provided us with extra service to make our stay so special.we will be traveling back to see them next year and make more memories. I loved the shower! Our room was just what we booked, Jr. suite ocean view, room 7329...over looked Grazie and had a nice view of the ocean. The resort itself is beautiful and there are a few pools and a long stretch of beach to choose from. Wine selection is limited and upgrades are expensive (4-5 times what you'd pay at a liquor store in the U.S.) We'll be back. A warm reception and chilled cocktail set the tone for an extravagant vacation. The gym is very nice. We only tried the Grazie (Italian), Beach Club Grill, both very good and The Hunter (Steak House) which we found not very good, food was cold and steak was very fatty and not enjoyable. It’s right on a palm-backed beach that curves gently around a reef. It is a nice resort with easy walking to the beach, buffet and all amenities. The first day we had lunch at the sports bar..not very impressive had lunch there, but the view was great! The buffet was always full of excellent choices and never had to wait too long to get your food. The Royalton is in the Puerto Morelos area, which is calmer and more secluded than Cancun -- but has less impressive beaches. I used it 3 times. Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. Beach... yes there is seaweed..alot. Your lovely review constitutes a great motivation for us to keep improving our team work and personalizing our services. If you are DC I highly recommend you request her at check in, you won't be disappointed. Luxury Regards Francisco JorgeGeneral Manager, This is the version of our website addressed to speakers of English in the United States. Prices are the average nightly price provided by our partners and may not include all taxes and fees. $1.50-2.00 CAD) per room, per night. The rooms were clean andspacious and the beds were very comfortable. Royalton Riviera Cancun Resort & Spa: Poor butler service - See 14,480 traveler reviews, 13,642 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Dear sbrook4Thank you for your comments regarding our hotel on Tripadvisor.It's a great pleasure to get honest feedback like yours and we heartly thank you for it.Our team is looking forward to welcoming you back.Luxury RegardsFrancisco JorgeGeneral Manager. 95 reviews of Hideaway Royalton Riviera Cancun "Stood at the Hideaway room 2125 from February 20th to the 26th. We had dinner at Grazie this was an Italian food was very good, the next night we had Hunter this was a steak house this was very good as well, the next night we went to Zenthis was a mixture of Japanese and sushi the food got better and better each night, the final night we went to Opa this was a Mediterranean restaurant or you can say Greek. Hideaway at Royalton Riviera Cancun is ranked #104 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. The staff everywhere were wonderful, kind and helpful at all times.WOULD LIKE TO WARN ALL GUESTS THAT THE TIMESHARE PEOPLE WILL HARASS YOU AND LIE TO YOU AND PROMISE YOU EVERYTHING AND WILL NOT LEAVE YOU ALONE. Thankfully the coffee/ice cream shop on the main floor was ok. PetsPets are not permitted at Royalton Riviera Cancun. Royalton Riviera Cancun has nine restaurants and 24-hour room service. Lots of kids of all ages, no misquotes. Celebrations And Special Occasions For conference or meeting services, please contact Guest Services or your butler. We did have to call housekeeping the 1st night to have the sofa bed made up..they were there in 10 minutes.3. Be sure that we will post your comments on our internal info system to all our staff. Communication in other countries is always challenging, I always...We just returned from the Royalton and I must say it was one of the best all inclusive experiences we have had. Whether we went to the beach or the pool, we never had any problem getting towels or chairs Not always the case at other resorts. We only stayed 3 nights and ate at Zen, Hunter, Opa. We managed. There can be line-ups depending what time you go for dinner, we usually ate later around 9:00 P.M.Service was great in all restaurants and a big thank you to Abraham, Robersio, Lindburgh, Daniel, and many more in the buffet and to the wonderful Ladies (Miriam) at the front reception.Our room was not acceptable in #8108, main floor facing mangrove and workers walking to and from work below our balcony, we did not enjoy that and asked for another room, told nothing else was available, Sunwing Rep. Cecile, managed to find us a room on the 4th floor #8428, same side only higher up, we got this room 3 days later, not much better but we could sit on our balcony. Thankfully the coffee/ice cream shop on the main floor was ok. Having the butler service is something special- something new for us. Thought the food and service at Zen, Grazie, and Agave were great. Wedding coordinator Rebecca took care of every detail and the wedding turned out beautifully in the Sky Wedding chapel.The food was incredible. Thank you Marianna and Pepe. Unfortunately, I couldn't get a good coffee of any type at any of the restaurants. Unfortunately, I couldn't get a good coffee of any type at any of the restaurants. Maybe it was the time we arrived, 3:00 on a Tuesday, the stars were all aligned? This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. It will be great to welcome you back in the near future for another amazing vacation.Luxury RegardsFrancisco JorgeGeneral Director. LADIES Recommended: Dress, skirt, long pants, shoes, capri pants, elegant sandals. You may smoke in designated open-air spaces. Dear tons765We really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. Kindly note the hotel is not responsible for loss or damage to vehicles left overnight. The food was amazing. All the restaurants were very good but by far the best was the teppanyaki experience at Zen, a must for anyone staying at this resort. Stayed at this resort from March 9 - March 23, 2015. The infinity pools that look out over the beach are stunning. Now $235 (Was $̶1̶,̶0̶5̶0̶) on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. The food was amazing. Wet clothes and bathing suits are not permitted at any time. The Royalton Riviera Cancun offers all inclusive Riviera Maya honeymoons, vacation and weddings. The room was modern and very clean. Unfortunately, I couldn't get a good coffee of any type at any of the restaurants. : Royalton CHIC Suites Cancun - See 1,923 traveller reviews, 3,181 photos, and cheap deals for Royalton CHIC Suites Cancun at Tripadvisor. Book Royalton Riviera Cancun Resort & Spa, Riviera Maya on Tripadvisor: See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. The pools are great and warm to swim in.The coffee/ice cream shop is a wonderful treat. The butler service was excellent for booking the restaurants, requesting snacks in the room after a long day in the sun and even helping with a late check out. Whether we went to the beach or the pool, we never had any problem getting towels or chairs Not always the case at other resorts. The water is murky and brown in colour. Onsite Services• 12 pools and children splash park • Jacuzzi• Spa• 24-Hour Room Service. The a la carte restaurants are all first class. Ask Greg H about Royalton Riviera Cancun Resort & Spa, Ask sbrook4 about Royalton Riviera Cancun Resort & Spa, Ask tons765 about Royalton Riviera Cancun Resort & Spa. There is also a souvenir shop or cigar shop for authentic items to take home. Also a lot of great subtleties at the resort like the ice cream shop and the nibbles bar where you can get a quick burger or plate of nachos. Beautiful resort. Whether we went to the beach or the pool, we never had any problem getting towels or chairs Not always the case at other resorts. We would go back as a family if the price was the same...I don't think my Husband I would go even in the Hideaway..if it's just t he 2 of us we would go to a Secrets or Excellence..have been to both and love them. The infinity pools that look out over the beach are stunning. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. From the second our family arrived the Royalton staff were very welcoming. At both the beach and the pool the service for drinks was great. All 4 rooms were spectacular - 2 of the rooms were double-wide with a large sleeping room and larger living room / dining room / wet bar area. We stayed in the Royalton main building and would not pay more for the Diamond Club or the Hideaway, don't think it is worth it. We felt the same way about the sea side grill. Book Royalton Riviera Cancun Resort & Spa, Riviera Maya on Tripadvisor: See 14,669 traveller reviews, 14,281 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. The resort is absolutely beautiful. All the bars were great. Looking forward to the improvement in the specialty coffee.More, Dear Domenic SWe heartily appreciate your taking the time to write such a detailed review on our resort Royalton Riviera Cancun. Teen hang out... kids went every day and had a great time.5. TransportationVisit the NexusTours counter located in the main lobby to arrange transportation or any off-site excursions for an additional cost. It was clean with plenty of room for all 4 of us. Smoking AreasSmoking is not permitted in any of the guest rooms or restaurants. We checked in went to get something to eat and then to our room.2. See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. I refused to play the chair saving game. The butler service was excellent for booking the restaurants, requesting snacks in the room after a long day in the sun and even helping with a late check out. Our staff had a great 5 days dress, skirt, long pants elegant! Ensure there is also a souvenir shop or cigar shop for authentic items to take home about the sea grill. 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