I wanted to know ‘was it safe to use the terminal?’ After being closed for over 3 months due to covid we could not afford to miss those payments. I spent over an hour on the telephone going through each step on how to take a payment over the phone. Thank you for your review of the experience that you had with Benn. Unfortunately this is out of our control Screenshot 2020-07-30 at 16.20.58.png 40.37KB 0 downloads Screenshot 2020-07-30 at 16.28.14.png 205.34KB 0 downloads If you’re an existing customer that takes card payments with us, you could be eligible for Business Funding – a merchant cash advance that allows you to repay as you earn. Welcome to Paymentsense. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services. Refer to your terminal user guide for more troubleshooting advice or call us for 24/7 terminal support. Thank you for taking the time to review the experience that you had with Freddie. Danielle Saunders was brilliant, very helpful, very easy process with no issues, will definitely use again. The reason we agreed to this contract was due to our booking system being linked to payment sense in order to take online payments/deposits. Integrated payments have never been easier. I'm having to manually link orders and apologise to confused customers. Terminal not turning on or screen not lighting up. Which obviously I wasn’t happy with as it had taken 17 days to get to this point. We then could have possibly retrieved the funds. With so much time passed due to the incompetence of this company unable to follow basic customer service we are at a massive financial loss. Paymentsense has a weaker operating profile than its peers Nets Topco Lux 3 Sarl (B+/Stable) and Nexi S.p.A. (BB-/Stable), which both hold leading positions in their markets. I immediately contacted payment sense. Unfortunately due to covid we were forced to close in March. Welcome to Paymentsense . We are delighted to hear that James was efficient but am sorry you found the backup from the office team to let down the exceptional service you had otherwise. We are delighted to hear that she was able to answer all of your questions and put your mind at ease. Any problems have been quickly resolved and Jo taken alot of work out of switching. Once off, hold the enter button until the terminal powers on. Nets is a market leader in the Nordic payment industry with full-service offering across the entire payment value chain. Welcome to Paymentsense. Refresh your browser. I explained step by step how the payment was taken. I spoke to numerous call agents, who told me that they could see the payments on a certain system but could not understand why they hadn’t gone into our account. Terminal won’t connect to process a payment. Welcome to Paymentsense. We are delighted to hear that although you had problems that we were able to work with you to solve these. Please use one of the following options to access your account. I rang and spoke to an advisor mid February for help taking customer not present phone payments. All in all, changing to paymentsense is a win win, and we would highly recommend anyone else who wants to get on board! I sent emails. It has been nearly 4 months since those payments were taken. Thank you for your review, Darren. We are delighted to hear you had great service from Daniella. I would definitely recommend Paymentsense especially after using many different companies in the past and having major problems. Interview. We're spending locally with Paymentsense and Dojo customers across the UK, leaving Google reviews, and thanking them for their hard work, resilience, and the joy they bring to our high streets. If paymentsense.co.uk is up but it's not working for you, you can try one of the following tips below. Thank you in advance, Diane. Paymentsense, acting as an agent of First Data Europe Limited, trading as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider. This is the Paymentsense company profile. I am still awaiting a response from the financial ombudsman but I will be taking this matter as far as I can. Avoid this company at all costs if you actually want to take money, Jo was absolutely amazing. All charges come on the same document, but when you question the charges, you can't do so with the … We may have lost customers due to this also. Customer service is shocking. Taking Payments with Paymentsense and Vend; Why are no terminals listed in the drop down menu when configuring Paymentsense? Thank you for taking the time to leave a review. It is great to hear that you had a fantastic experience with Matthew and that he gave you a better deal than your previous provider. Thank you for taking the time to leave your review, Sue. We were recommended payment sense by a business colleague for our new Epos terminal. Thank you for your review. However, paymentsenses online payments go down every week and mainly at the weekend. This problem can be caused by a connection with the directory servers as part of the 3D Secure process. I don’t have the time to repeat myself to everyone I work to. This is great to hear Ralph. Written on: 26/07/2018 by alantaylor101 (1 review written) Absolutely awful service. Only the latest review will count in the company's TrustScore, Thank you for your review. All rights reserved. We have been working with this company since January 2020. Thank you for your feedback on the service that you have had with our online system. Thank you for taking the time to review the service that you have had with us, Becky. Thank you for your review, we are so pleased that you'd recommend us and that you're happy with the service. Thank you for your review, Jagat. Artur. Then I rang a few days later and spoke to another agent having to explain the situation again. I then finally had an email stating A complaint was raised on the 13th august. | Read 141-160 Reviews out of 6,188 Unplug power, wait for ten seconds and then reconnect. On the 27th July I sent an email asking for a complaint to be logged and the query to be escalated. I then sent numerous emails asking for updates and heard nothing. We are glad to hear you had a great experience with Clare, Zee. © 2021 Trustpilot A/S. Terminal not printing. I have sent you a request by Trustpilot directly. They called me speak for 30 mins. As we had a booking system in palace we never needs to use this format. They have been in and had services done with us for total value worth £2000. We are delighted to hear that you have had a great experience with Jo and will pass on your praise. Thank you for your review of the experience you had with Danielle. The payments were taken over the telephone using the terminal and the steps I was shown on the telephone call back in Feb. On the 16th July after looking through our payment sense account we noticed some payments were missing. Welcome to Paymentsense. As we are a busy hair salon we had decided to take deposits. Thank you for your review, Andre. So today, we Get Vocal for Local and give praise to our amazing customers. There was charges I was not told about and a contract I was not told about. Troubleshooting. I am sincerely sorry to hear that you have had such issues. After having an hour long conversation the paymentsense agent he cold transferred me to someone else which meant I had to explain the whole thing again. I email asking for updates. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services. Thank you for taking the time to review the experience of setting up an account with us. Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. Still having problems Following on from a review on the 16/08/19.Payment sense agreed to cancel all contracts and to cover any cancellation costs. Time and time again it is blamed on someone else. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. I have spent 16 hours to solve it. Check out what 6,188 people have written so far, and share your own experience. No worries. Heard nothing. While recently founded in 2010, Paymentsense has since grown to be one of the fastest growing UK merchant service solutions, with card machines, merchant accounts, payment gateways, and virtual terminals available.. If you don’t want to take payments this is the card provider for you!. We would like to be able to look into your charges for you and see if there is any way that we would be able to accommodate more what you need. I have spent 16 hours to solve it. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. Please don’t use this company.. there are lots of hidden costs and if there is a problem they like to pass the buck, never taking ownership! This whole process was very smooth, and the terminals installed by S4P with no problems and they even handled the cancellation and costs for our previous supplier. Our busiest time. I've been using successfully Authorize.net for a while with US account, but I'm having issues with a UK account (with processor PaymentSense). We are delighted to hear that she made the process of setting up an account with us easy and problem-free. Check that the receipt roll is installed correctly and the lid to the roll compartment is firmly closed. We are delighted to hear that you felt he went above and beyond to help you get a payment solution set up, and we will pass on your praise Richard. If they are dishonest Some may feel like they don’t want to come back to us as they’ve had a free hair service! This is the Paymentsense company profile. If you would be kind enough to provide us with some information to locate your account, we will be happy to do just that. Interview. Paymentsense cold called me, the sales man did a good job, offering cheaper monthly fees, cheaper terminal rental, no long contracts, the latest android, touch screen terminal, free PCI registration, and next day payments, terminal delivered within 3 days. Office back up subsequently, was a bit disjointed, otherwise would be a 5*****. Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off. When I initially called on the 16th July the agent should have been able to tell me what the problem was. Read How to handle payments & customers if your card machine is not working on our Paymentsense blog, which contains a range of advice for small business owners. Its very confusing who you are dealing with and who charges the various fees. Fantastic service from Jo. Again the phone call went back and forth. I then sent another email on the 12th august stating again I wanted to officially escalate this matter to a complaints team. No one could explain either way to me. Thank you for your review of the service that you had from Jo. Bruce CEO Silver Oak, Very good service . Welcome to Paymentsense Chase. Some of the most common issues and how to sort them are listed below. Best customer support experience from the account handler Freddie. Paymentsense Ltd is authorised and regulated by the Financial Conduct Authority (FCA firm reference number 738728). We reopened on 13th July and we asked clients to make full payment for the upcoming treatments. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. Paymentsense and YouLend have partnered to provide small and medium-sized businesses with efficient and flexible funding. This issue is temporary and should be resolved quickly. They called me speak for 30 mins. I raised a complaint with the financial ombudsman back in July also as I feel we have been completely let down by this company. We're delighted to know that Jo assisted you through switching to Paymentsense. Great communication and guided through the whole process. Looking forward to doing business with her. This should work on Internet Explorer, Firefox and Chrome. They also have a lot to offer: Good service,I will recommend all my friends and family’s.... Don’t do it , it’s not worth it , I pay for much more than my business requires, Matthew was great from start to finish and helped us getting a better deal than we had with our previous supplier.So far so good and money transferred next day witch is a plus Thanks guys, As a small business during lockdown online trade has been critical for us to survive. Some of my calls to him were early evening, and he had no issues with this.Even now we are up and running he still in touch to see if we have had any issues.Highly recommended! I have applied directly on their website. Do you agree with Paymentsense’s 4-star rating? Spire, First Data Global Leasing, Paymentsense or First date merchant services. Paymentsense, acting as an agent of First Data Europe Limited, trading as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider. They send me a test which had 48 hours deadline. If the issue still remains after 12hrs then please email devsupport@paymentsense.com Chase - Bath City Tyres ltd. It’s been a pleasure to deal with a company with great customer care .. the product looks great up and working no stress very happy .... would highly recommend you . This is the Paymentsense company profile. Equipment is not fit for purpose, is the slowest of connections, clears contactless payments straight back to main menu, so if you do not watch it, you do not know if the payment was approved. 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